Commitment to Client and Member Customer Service
Fan Site Productions, LLC is proactive in its customer service to both clients and site members. Providing efficient and friendly customer service and timely package delivery, FSP is committed to resolve all issues in a professional and patient manner. FSP's focus is not only on acquiring new clients/members, but also in retaining current clients/members.
Areas of management and support services
Areas of support offered by FSP are as follows:
Technology services - provides web programming, updates, and site maintenance.
Administrative services - provides customer service by telephone and email.
Shipping and merchandise services - provides timely shipment of membership packages/prizes, as well as receipt and maintenance of client merchandise.
Fiscal services - provides monthly, quarterly, or yearly statements and payouts, based on the client's preference.
Contract/legal services - provides legal documents for terms and conditions, privacy policies, and contracts.
Creative services - provides graphic desingers and photographers if needed.
Marketing
FSP will work with each client to offer suggestions for the most beneficial marketing opportunities for their site. Marketing needs depend on the clients' specific goals and we are happy to provide assistance and guidance.
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