Why is there a membership fee? What happens after my year is up?
The fee for one year-long membership covers the cost of the tee-shirt and patch as well as the costs associated with maintaining the site, running contests, and keeping members updated... It's the cost of a normal tee-shirt, but with many added bonuses! After your year is up, you will have the option to renew. Renewal is not automatic. If you choose to renew, you will receive a new tee-shirt (with a new design) and another small bonus item. The same would happen the following year.
How do I know my credit card information is secure when paying on line?
Fan Site Productions, LLC has partnered with Authorize.net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
Can anyone join?
Absolutely! We have members from over 35 different countries world-wide, ages ranging from teenagers to over 40, and both men and women. We welcome anyone who wants to join and we all look forward to connecting with new fans. The site is "exclusive" only in that the tee-shirt and other item/s are not available anywhere else. Contests and random give-aways are perks for active members in our database, but we welcome new members to the family daily! We hope to see you soon!
Can I purchase a membership for someone else as a gift?
Of course! You will need to enter the address information that matches your credit card for "Billing information," however, you can enter the gift recipient's information under "Shipping information." The billing/shipping addresses do not have to match.
You can also create a username and password for them and enter their email address (a confirmation email IS sent immediately after purchase, so if you don't want them to find out yet, you can enter your email and we can change it later). If you have any other questions about purchasing a gift membership, please email us at firstname.lastname@example.org.
What if my credit card is denied?
Please check that you are entering the correct billing address associated with your credit card. If you are certain the billing address is correct, the next step would be to call your bank. Once all potential problems with you bank have been resolved and your card is still denied, email us at: email@example.com for more assistance.
What if I forgot my password?
No problem! Simply go to main login screen and click 'Forgot Password'. Follow the directions there and a new password will be sent to you. If you continue to have trouble, please email us at: firstname.lastname@example.org for assistance.
Can I change my username?
Absolutely! Just click to edit your profile information and change your username. We will verify that your username does not currently exist in the system before reseting. After reseting your username you must use the NEW username to login and access the website.
What if I ordered the wrong size T-shirt?
As soon as possible, please send the unwashed, unworn shirt to:
Fan Site ProductionsP.O. Box 14683Richmond, VA 23221
Please let us know what size you would prefer and include a check or money order in the amount of $5.00 for shipping and handling fees. We cannot accept COD deliveries.
When will I receive my T-shirt & small item?
Please allow up to 4 to 6 weeks for delivery. We make every effort possible to send packages as quickly as possible, but occasionally merchandise may need to be ordered, etc. We certainly appreciate your patience and hope you enjoy the rest of the services and the site until your package arrives.
What if we sent you the wrong size T-shirt?
The shipping costs associated with the return will be paid by us, please email us at email@example.com for instructions.
Can I cancel my membership?
Yes; however, we cannot refund your membership fee, as you will have already received your tee-shirt and small item and we cannot accept worn merchandise. We also encourage you to let us know how services can be improved.
Can anyone enter to win contests and give-aways?
Absolutely! Enter to win featured monthly merchandise. No purchase necessary, void where prohibited. Members are automatically entered. Non-members may submit an entry via mail. Please see official contest rules for details. By entering or participating in the Contest you agree to all of the following rules: How to Enter: No purchase is necessary to enter the Contests. Contests will be announced on web site, and in certain cases members will receive e-mail announcements of Contests if they request such announcements. Contests shall also be announced on login page of web site. For many contest, members are entered automatically. Otherwise, members may enter the Contest by the simple online instructions available on web site. All non-members may enter by mailing a 3" x 5" postcard containing the individual Contest name (for monthly give-aways, simply write the month for which you wish to enter), the venue and date for which you wish to enter (when applicable), your full name, home address, telephone number, e-mail address and age to Fan Site Productions, LLC, P.O. Box 14683 Richmond, VA 23221. Any error or omission in the information on the card will void the entry. Limit one entry per person. By participating, all entrants agree to abide by these Official Rules. Deadlines: Winners are chosen 3 days before the event, from entries received up to that point. To be considered for monthly give-aways, entries must be sent the month prior. Winner Selection and Notification: The odds of winning are dependent upon the number of eligible entries received. Neither member entries nor mail-in entries shall be given any preference over the other in the conduct of the drawing. Any attempted second entry shall be discarded. Entries are the property of Fan Site Productions and will not be returned. Entrants need not be present at the drawing to win a prize. Winners will be notified by phone or email. If a winner cannot be reached after a reasonable effort has been made, or if an entrant is found to be ineligible, an alternate winner may be selected. Winners will be selected from all eligible entries received. General Conditions: Any Contest is void where prohibited by law and is subject to all applicable laws, including, without limitation, federal, state, and local laws and regulations. In the event of non-compliance by any winner with the official rules of the Contest, an alternate winner may be selected. Prizes are non-transferable. Return of any prize or prize notification as undeliverable will result in a disqualification of the winner and an alternate winner may be selected. All prizes will be awarded. Except where legally prohibited, acceptance of any prize constitutes permission for Fan Site Productions to use each winner's name, photograph, city and state, and testimonials, in printed, broadcast or other media, whether now known or hereafter developed, in perpetuity, in any manner it deems appropriate in connection with promoting this or any other Contest and/or promotion sponsored by it, without further compensation to the winner. Releases: By participating, entrants agree that Fan Site Productions, and those involved in the development, production (including prize suppliers), implementation and distribution of the Contest and their respective parent companies, affiliates, subsidiaries, service providers, and agencies, and their directors, officers, agents, employees, attorneys, and any other person or entity associated with such entities and/or promotion (hereinafter collectively called "Promoters"), shall not be liable for any claims, damages, losses or injuries, including any third party claims, arising from or relating to, in whole or in part, the Contest, including entry and participation in the Contest and acceptance, possession, use or misuse of the prizes. Promoters shall not be liable for entries that are delayed, lost, misdirected, misdelivered, marked postage-due, illegible, mutilated, incorrect or incomplete, and such entries will not be eligible for the Contest. Promoters shall not be responsible for any technical malfunctions of any telephone network, computer on-line system, computer equipment or software; program malfunctions or other failures; delayed computer transactions or network connections; any errors of any kind, whether human, mechanical or electronic; or any combination thereof, including, without limitation, any injury or damage to the computer of any entrant or any other person related to or resulting from downloading any part of the Contest. Any person attempting to defraud or in any way tamper with the Contest will be ineligible for prizes and may be prosecuted to the full extent of the law. Fan Site Productions reserves the right, in its sole discretion, to cancel or suspend a Contest should viruses, bugs or other causes beyond its control corrupt the proper administration or security of a Contest. Fan Site Productions reserves the right to modify the rules of the Contest in any way or at any time, as long as reasonable notice is given. All taxes on any prize won are the sole responsibility of each winner, including, without limitation, any federal, state, or local taxes, which may be deemed applicable in such winner's jurisdiction of residence. Each Contest shall be governed by the laws of the Commonwealth of Virginia, United States of America. By participating in this contest, entrants agree that the state and federal courts located in the Commonwealth of Virginia shall have jurisdiction over any dispute or litigation arising from or relating to this Contest and that venue for such litigation shall be only in the Circuit Court for the City of Richmond, Virginia, or the United States District Court for the Eastern District of Virginia, Richmond Division, or, at the election of Fan Site Productions, any dispute or claim of any kind will be resolved by binding arbitration, such arbitration to be held in Richmond, Virginia, and shall be held in accordance with the rules of the American Arbitration Association. Rules/Winners List: A list of winner’s names may be posted on the web of each drawing. To receive a copy of these Official Rules or the list of winners, send a self-addressed stamped envelope to: Fan Site Productions, LLC, c/o Winners List, P. O. Box 14683, Richmond, VA 23221. Specify "winners list" or "rules" on your request.
If you have any questions, please contact us.