Returns/refunds/cancellations: Fan Site Productions, LLC, does not accept returns on any mail order products and we do not offer refunds, except in the case of defective merchandise. Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order in your confirmation e-mail, please contact us immediately. You may cancel your membership at anytime, however no refund will be given, as you will have already received your tee-shirt and patch.
Exchanges: If you have ordered the wrong size shirt, please send the unwashed, unworn shirt to:
Fan Site Productions
PO Box 14683
Richmond, VA 23221
Please include a check or money order in the amount of $5.00 for shipping. We will not accept COD deliveries.
However, if we have accidentally sent you the wrong size, the shipping costs associated with the return will be paid by us. Please contact us at TheCongregation@lamb-of-god.com to make arrangements.
If you join as a member of The Congregation, the charge will appear on your statement as â€œFSPâ€”Membership Fee.â€� Anyone who joins as a member then attempts to do a chargeback ceases to be a member of The Congregation. Fraudulent charge backs may be turned over to a law enforcement or collection agency. NO EXCEPTIONS! If you do not remember joining as a member, please call the number on your statement BEFORE calling your bank.
All prices on our website include the cost of shipping your domestic package via USPS Media Mail in the United States. All orders outside the United States will require an additional postage cost of $5.00 (USD).
Please allow 4 to 6 weeks to receive your membership package.
FSP cannot be held responsible for any orders lost by the postal service. We will make every attempt to get your package to you in a safe and timely fashion. When your package has been shipped, you will receive an e-mail containing a tracking number that you can use to track the packageâ€™s location. Please note, that there is no delivery tracking service available for International membership packages.
If you have any questions, please contact us.